Customer Support
Date: 3 days, Feb.5 - Feb.7, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
If you are starting to learn about the concepts of streamlining a business process, you are at the right place. Lean Six Sigma is a fact-based, data-driven philosophy of improvement that values defect prevention over defect detection. It drives customer satisfaction and bottom-line results by reducing variation, waste and cycle time, while promoting the use of work standardization and flow, thereby creating a competitive advantage. It applies anywhere variation and waste exist and every employee should be involved. By the end of the workshop, participants will learn how to:
- Let the Lean Six Sigma principles that help to reduce or eliminate process wastes and improve the efficiency and quality of the process
- Make use of Lean Six Sigma to leads and enjoy competitive advantages over your competitors
- The Key to success is management support, employee engagement and commitment to improving customer satisfaction
Overview of Lean Six Sigma
· Introduction to Lean Six Sigma
· Goal of Lean Six Sigma
· Define, Measure, Analyze, Improve and Control (DMAIC) Methodology
· Improve Process Performance
· Reducing Process Cycle Time
· Improving Product or Service Delivery Time
· Reducing or Eliminating the Chance of Defect Generation
· Optimizing Resources for Key Improvements among Others
· Yellow Belt and Meaning
· Orange Belt and Meaning
· Green Belt and Meaning
· Black Belt and Meaning
· Elements of Waste
· Variations in Process
· Predicting, Preventing and Controlling Defects in a Process
· Using Statistical Process Control
· Value Stream Mapping (VSM)
· Just-In-Time (JIM)
· Kaizen Events
· Single Minute Exchange of Dues
· Jidoka (Autonomation)
FOR WHOM: Directors, Heads of Departments, Human Resources Managers, Business Development Managers, Decision Makers, CIOs, IT Professionals, System Analysts, IT Development Managers, Supervisors and others who perform related functions.