Includes
Customer Support
MASTERING PEOPLE MANAGEMENT AND TEAM LEADERSHIP
Date: 3 days, Feb.26 - Feb.28, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
Course Description:
Objective
The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs the needs of the team calls for a wide range of skills, ability and confidence to know when to stand back from operational pressures and understand the bigger picture. By the end of this workshop, you will be able to:
- Understanding your role as manager and leader
- Establishing clear objectives and standards of performance for your team
- Managing your workload using effective prioritization and delegation techniques
- Maximizing your influencing skills and building an effective team
Content
Understanding Your Role
· Leader or Manager?
· Self-Perception
· Beyond the Job Description
· Balancing Conflicting Stakeholder Demands
· A Model for Implementing Change
Personal Effectiveness, Time Management and Delegation
· Setting Personal and Team Objectives
· Managing Performance
· Finding and Using Time Effectively
· A Model for Effective Delegation
Communication, Influence and Conflict Management
· Channels of Communication
· Effective Listening Skills
· Emotions and Rapport
· Persuasion and Negotiation
· Managing Conflict Assertively
Team Building, People Management and Motivation
· How High-Performing Teams Work
· Identifying Team Roles
· Motivation and Reward
· Building and Sharing a Vision for the Team
· Different Approaches to Leadership
Enhancing Team Performance through Coaching and Development
· How People Learn
· Coaching for Personal and Team Growth
· Feedback Skills
· Development Planning
FOR WHOM: Team Leaders, Supervisors, Managers, Heads of Departments, Directors, Human Resources Managers/Personnel, Administrators and Professionals new to the role or with experience but little previous training.