Customer Support
Date: 3 days, Jun.9 - Jun.11, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
This 3-day workshop will provide a leading edge forum for you to significantly improve your working capital management skills. You will gain a comprehensive range of very practical and highly effective tools and approaches that can be immediately implemented upon your return to work. By attending this workshop, participants will understand:
- The importance of credit to the company and the economy
- The “cost of Credit” and its impact on company profitability
- The integrated systems of purchase order processing, stock (inventory) control, purchase ledger and cash payments and their links with the general ledger
- How to effectively manage cash and working capital to reduce costs and improve cash flow
An Introduction to Accounts Receivable
· Working Capital and Cash Management
· Understanding “The cost of Credit”
· The “Order to Cash” Process
· Understanding “Risk” in “Credit”
· Accounts Receivable and Effective Customer Service
· Identifying Under-Performing Areas to Increase Customer Satisfaction
· Managing the Receivables Ledger
· Setting Targets and Tracking Performance
· Terms of Trading
· Tools and Techniques of Financial Analysis
· Financial Distress and Trend Analysis
· Valued Added Analysis of Financial Statement
· Eliminating Barriers to Payment
· Recognizing Excuses and Delaying Tactics
· Providing Solutions to Non-Payment
· Telephone Collection Techniques
· Negotiation Skills for Successful Collections
· Building Relationships with Customers
· Sources of Finance
· Financial Position and Performance
· Cash Flow and Working Capital
· Why is Cash Flow so Important?
· Accounting and Financial Information
· Managing Risk
· Defining the Issues in Accounts Payable
· Principles of Best Practices
· Moving Beyond P2P
FOR WHOM: : Accountants, Finance Managers, Financial Controls, Management Accountants, General Ledger Accountants, Cashiers, Treasury Managers, Business Development Managers, Auditors, Accounts Receivable and Accounts Payable Accountants and others who perform related functions.