Customer Support
Date: 3 days, Feb.5 - Feb.7, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
Objective
A sizeable share of a company’s working capital is tied up in accounts payable and accounts receivable which poses a high liquidity risk. To truly and effectively manage accounts payable and receivable, one must understand the department’s building blocks including but not limited to customer service, vendor management, credit management, cheque requests and Purchase Orders (POs). By the end of the workshop, participants will be able to:
· Develop effective Credit Policies that meet Company’s Objectives
· Use accounting principles related to Accounts Payable and Account Receivable
· Identify the functions of Accounts Payable and Accounts Receivable and their roles in organizations
· Employ Effective Collection Policies
Content
Accounting Essentials for Accounts Payable and Receivable
· Accounts Terminologies
· General Ledger and Sub-Ledger
· Preparing for Month-End Close and Accruals
Credit Policies Management
· Credit Department Responsibility
· Factors affecting Credit Policies
· The Five Cs of Credit
· Non-Financial Factors affecting Credit Decision
· Re-evaluate Existing Accounts
· Setting the Credit Limit
· Meeting the Needs of the Customer
The Billing Process
· Efficient Billing Process means Faster Collection
· Preventing the Fatal Mistake
· The use of Technology
· Impact of Up-Front Operations on Billing
· Best Practices in Billing
Accounts Payable Process and Best Practices
· Invoice Handling and Routing
· Methods of Payment Processing
· Maintaining the Vendor Master File
· Pros and Cons of Early or Late payments
· Electronic Payment Options
· Evaluating Early Payment Discount
· Travel and Entertainment
· Procurement Cards
Debt Collection Strategies
· Tips, Techniques and Guidelines for faster Collection
· Importance of Setting a Collection Policy
· Using different Approaches in Collection
· Strategies in Dispute Management
· Best Practices in Collection
FOR WHOM: Credit Managers, AR and AP Staff, Billing and Collection Clerks, Accountants, Auditors, Managers of both Accounts Payable & Accounts Receivable Departments and others who perform related functions.