Includes
Customer Support
DEVELOPING CORE SKILLS FOR ADMINISTRATORS, SECRETARIES AND PERSONAL ASSISTANTS
Date: 3 days, Jan.15 - Jan.17, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
Course Description:
Objective
This workshop aims to help you raise your efficiency levels and develop skills that will help you build your career. By the end of the workshop, participants will be able to:
- Give you a ‗Brain Train‖ to Improve your Effectiveness at Work
- Improve your Reading and Note-Making Skills
- Teach you to Use and Apply Simple Memory Systems
- Build your Self-Esteem and Confidence when Dealing with Teams, Individuals and Difficult Problems
- Show you ways to Manage your Time and Plan for Results
Content
Personal Effectiveness
· Thinking about Reading and Identifying your Current Skills
· Reading Strategies: The Theory
· Thinking about Note-Making
· Memory Linking
· Memory Journeys
· Remembering Names and Numbers
· Memory at Work
· Reading at Work
Effective Inter-Personal Communications
· Barriers and their Solutions
· Body Language and Building Rapport
· Keys to Relationships
· Self-Image and Self Esteem
· Listening and Questioning
· Getting your Point Across
· Managing Feelings: Managing Other People
Time Management, Planning and Problem Solving
· Results-Orientated Time Management
· Outcome Planning for Better Results
· Practical Approaches to Problem Solving
· Prioritization and Planning Periods
· Getting Things Done
· Identifying and Dealing with Timewasters
Personal Skills-Set: Putting It All Together
· Your Role and Job in the Context of any Organization
· Core Skills in the Real World
· Thinking and Working in Groups
· Better Meetings
· How to Change Habits of a Lifetime
FOR WHOM: Secretaries, Administrative Staff, Personal Assistants, Office Managers, Support Staff, Office Administrators, Clerical Officers, and others want to raise their efficiency levels, improve their effectiveness and develop skills that will help their career-development.