Customer Support
Date: 8 weeks, Oct.14 - Aug.19, 2024
Workshop Fee:
150000
Location: 18, Afolabi Aina Street, Allen, Ikeja, Lagos, NG
Website: http://www.successdrives.net
Success Drives Global Consult
PROGRAM OVERVIEW
Within an organizational culture, actors make sense of their existence according to identities and norms, and these are often constructs afforded by the organization they are in. An organizational culture entails normative (valued) and cognitive (implicit) aspects of organizational social structures. These are deep structural facets that guide interaction.
As business grow, organization hire people, often the end up struggling with a variety of cultures in your business. A strong culture is easier to manage and provides great benefits for businesses such as loyalty and higher retention. The lessons in this course will walk you through scenarios that easily exemplify these concepts.
• Understand what corporate culture means to a small business
• Strategize and build a strong culture for your small business
• Identify how your vision will translate into your culture
• Learn how to manage change and direct your company to your vision
• Learn to empower your people and promote leadership.
AUDIENCE
• Business Owner
• Business Leader
• HR Manager
PROGRAM OUTLINE
MODULE 1: Introduction
• Understanding Corporate culture
• Type of Corporate Culture
• What make a Strong Corporate Culture?
• Organisation Behaviour Phenomenon
• Culture as Normative Control
MODULE 2: Understanding Organizational Culture
• Organisation Culture Fundamental
• Understanding Culture Change Principles
• Ethical Frameworks and Evaluation of Corporate Culture
• Assessing the Current Culture
• The Building Blocks of Culture
MODULE 3: Shared Vision
• Creating Shared Vision
• Building on Your Vision
• Bringing Your Team Onboard
MODULE 4: Implementing the Change
• Managing People Through the Change
• Leadership Accountability
MODULE 5: Tools for Culture Change
• Metrics: to emphasize new cultural priorities.
• Processes: to integrate the new culture into the organization.
• Programs: to build support for culture change.
• Structure: to create a framework for the radically new culture.
MODULE 6: Working Through Resistance
• When the Vision and Culture Clash
• When People Don't Change
• Using the tools of BOS
MODULE 7: Practical Demonstrations
• Discovering Your Reason Why
• Validating Your Reason Why
• Current State Analysis
• Defining Your Goals
• Defining Your Actions And Plans
• Implementing Your Plans
MODULE 8: Creating New Strong Culture
• Cultural Leadership
• Leading the Transformation
• 10 Tips on How to Improve an Organization Culture