Includes
Customer Support
BUSINESS RELATIONSHIP MANAGEMENT: ALIGHNING IT AND THE BUSINESS
Date: 3 days, Feb.5 - Feb.7, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
Course Description:
Objective
You learn the best practices of Business Relationship Management (BRM) for facilitating IT solutions that provide value to the business and satisfy the needs of stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.
By the end of the workshop, participants will learn how to:
- Build a strong alignment between IT and the business
- Plan a strategy that positions you as a trusted IT advisor to key stakeholders
- Choose IT projects that build trust and alignment
Content
Principles for Aligning IT and the Business
· The Trusted IT Advisor
· Business Relationship Management (BRM) Roles
Determining It’s Current State
· Defining a Catalog of Services
· Developing Awareness of the Organizational Culture
Building the Trusted Relationship
· Knowing your Stakeholders
· Optimizing the First Meeting
· Planning the Relationship
Facilitating Actionable IT Solutions
· Performing Competitive Analysis
· Identifying Opportunities for Improvement
· Designing a Strategy to Meet Customer Needs
Winning Competitive IT Projects
· Responding to Requests
· Selling your Solutions to the Business
Backup and Recovery
· Creating the Incident Response Plan
· Backing Up Databases
· Restoring Databases
FOR WHOM: CIOs, Directors, Heads of Departments, Human Resources Managers, Business Development Managers, IT Professionals, System Analysts, Network/Systems Administrators, IT Development Managers, Supervisors and others who perform related functions.