Includes
Customer Support
ADVANCED OFFICE MANAGEMENT AND EFFECTIVE ADMINISTRATION SKILLS
Date: 3 days, Mar.19 - Mar.21, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
Course Description:
Objective
To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure that you stay in control and on top of every one of your responsibilities.
By the end of the workshop, participants will be able to:
- Learn how to prioritize and cope with multiple tasks
- Learn how to think as a manager – planning, making decisions and solving problems
- Learn how to improve their communication skills to enhance their relationships
- Lean how to be assertive and therefore more effective in the workplace
Content
Taking Control of Your Work Life
· Understanding and Clarifying Purpose, Vision and Mission
· Controlling, Prioritizing and Organizing your Work
· Streamlining your Office Systems
· Making your Office User-Friendly and Efficient
Essential Administrative Skills
· Harnessing the Power of the Mind
· Problem Solving Techniques
· Becoming more Proactive
· Decision-Making Tools
· Managing Meetings Effectively
Vital Communication Skills
· Different Styles of Communication
· Communicating with Confidence
· Common Communication Mistakes
· Learning to be more Assertive
· Win-win Conflict Resolution
Developing as a Professional
· Listening Skills
· Leadership Skills
· Presentations with Confidence and Power
· Best Practices for Delivering Positive Feedback
Self-Empowerment and Self Management
· Stress management and Main Causes of Stress
· Emotional Intelligence
· Why Stress is a Powerful Messenger
· The Signs, Symptoms, Causes and Triggers to Stress
· How to Relax and Refresh the Mind and Body.
FOR WHOM: Human Resources Managers, Office Managers, Office Administrators, Supervisors of Clerical, Team Leaders, Administrative Staff, Personal Assistants and others who perform related functions.