Includes
Customer Support
ADMINISTRATION AND OFFICE MANAGEMENT: BEST PRACTICES AND TECHNOLOGIES
Date: 3 days, Feb.19 - Feb.21, 2025
Workshop Fee:
205000
Location: 13, John Olugbo Street, Off Toyin Street, Ikeja - Lagos, NG
Website: http://www.avantgardenigeria.com
Avant-Garde Resources Center (ARC)
Course Description:
Objective
Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day-to-day operations of a business. Thanks to the advert of communication technology, the skills these assistants require have become diversified and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance and good interpersonal instincts. This workshop tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and successfully. By the end of the workshop, participants will be able to:
- Define and apply the new roles of executive assistants and administrators to meet modern challenges
- Use technology to get more done and to stay connected with the office and their boss
- Create quality standards for a motivating and productive office environment
- Identify and improve the competencies they require to keep generating added value services
Content
New Roles for New Times
· The Changing Organization
· The Role of Management in the Workplace
· The Main Tasks of the Office Manager
· New Roles for New Times
Mastering Data Management, Indexing and Archiving
· Mastering Filing Systems
· Records Management
· Creating a Motivating and Productive Office Environment
Advanced Communication Skills for Administrators
· Creating Powerful Short Presentations
· Business Writing Skills
· Communication Skills
The Executive Assistant Success Tool Box
· Basic Modern Office Etiquette
· Meetings Managements, Event Planning and Execution
· Handling Office Petty Cash
· Team and Leadership Skills
FOR WHOM: Human Resources Managers, Office Managers, Administration Executives, Office Administrators, Supervisors of Clerical, Administrative Staff, Office Professionals, Personal Assistants and others who perform related functions.